All patrons entering the theatre must have a ticket. At shows designated for children 6 years old or younger, a complimentary ticket is available for babes-in-arms. Babes-in-arms are children 12 months of age or younger who will not occupy an additional seat. Parents or guardians must pick up these tickets in person from the Box Office on the day of the show only.

For all other shows, tickets must be purchased for all patrons in attendance, regardless of age. Children whose behaviour is hampering the enjoyment of the show by surrounding patrons may be asked, with their parents or guardians, to leave the theatre.

This decision is determined by Ontario Fire Code regulations which state that everyone attending a performance must have an admission ticket and an assigned seat. This policy is in line with industry standards across Canada. This measure is taken to ensure the approved seating capacity of the auditorium is not exceeded and for the safety of all guests.

Box Office volunteers respond to queries within 24 hours. Phones and email are monitored Monday through Saturday.

You may contact the Box Office and request your tickets be printed and held for you on the night of the performance. 

OR

For your convenience, you can access and re-print your tickets from your account.  

• Go to the Kanata Theatre website HOME page.
• Go to the BOX OFFICE page.
• Click on the red TICKET ACCOUNT LOGIN button.
• Log into your account.
• Click on “My Account (reprint tickets etc)” on the upper left of page.
• Click on “Print Tickets”
• Select the tickets you need printed.
• Click on send via email OR pick up at Box Office
• Your tickets will be emailed to you for printing OR go to the Box Office on the night of the performance and obtain your tickets.

• Go to the Kanata Theatre website HOME page.
• Go to the BOX OFFICE page.
• Click on the red TICKET ACCOUNT LOGIN button.
• Click on “Forgot your User Id/Password?”
• Enter your email address.  (The email address must be the same as the one in your account.)
• A message will be sent to your inbox with your password change request.
• Once received, click on “Change my password” to take you to the “Password Reset” page.
• The “Password Reset” page shows your user id and instructions to change your password.   (Note: you may quit the page without resetting your password.)

• Go to the Kanata Theatre website HOME page.
• Go to the BOX OFFICE page.
• Click on the red TICKET ACCOUNT LOGIN button.
• Log into your account.
• Click on “Update Account Information” (middle bottom of page) to update your information.

• Go to the Kanata Theatre website HOME page.
• Go to the BOX OFFICE page.
• Click on the red TICKET ACCOUNT LOGIN button.
• Log into your account.
• Click on “Purchase History”.
• Select all under “Account Information” that is relevant.
• Specify Date range.
• Click on “Next”.
• Your seat history will be listed.