Frequently Asked Questions

FAQ

What is the current masking policy at Kanata Theatre?

Kanata Theatre complies with all OPH guidelines. Please visit the Ottawa Public Health Web-Site for future information.

How long does it take Box Office to respond to my inquiry?

Box Office volunteers respond to queries within 24 hours. Phones and email are monitored Monday through Saturday.

I lost my tickets -or- I did not receive my tickets. Can I get them replaced?

You may contact the Box Office and request your tickets be printed and held for you on the night of the performance.

For your convenience, you can access and re-print your tickets from your account.

Go to the Kanata Theatre website HOME page.
Go to the BOX OFFICE page.
Click on the red TICKET ACCOUNT LOGIN button.
Log into your account.
Click on “My Account (reprint tickets etc)” on the upper left of page.
Click on “Print Tickets”
Select the tickets you need printed.
Click on send via email OR pick up at Box Office
Your tickets will be emailed to you for printing OR go to the Box Office on the night of the performance and obtain your tickets.

I forgot my password and/or my user id. How can I retrieve my information?

Go to the Kanata Theatre website HOME page.
Go to the BOX OFFICE page.
Click on the red TICKET ACCOUNT LOGIN button.
Click on “Forgot your User Id/Password?”
Enter your email address. (The email address must be the same as the one in your account.)
A message will be sent to your inbox with your password change request.
Once received, click on “Change my password” to take you to the “Password Reset” page.
The “Password Reset” page shows your user id and instructions to change your password. (Note: you may quit the page without resetting your password.)

I would like to check or change my account information (email, address, etc.)

Go to the Kanata Theatre website HOME page.
Go to the BOX OFFICE page.
Click on the red TICKET ACCOUNT LOGIN button.
Log into your account.
Click on “Update Account Information” (middle bottom of page) to update your information.

I wish to know what seats I had purchased in the past. How can I do this?